Cancellation policy

This policy explains the special purchase options currently offered by Tree2mydoor, including Tree2mydoor Membership and pre-orders.

For ordinary order cancellations, returns and refunds, please see our Returns and Refund Policy.

Tree2mydoor Membership

Tree2mydoor Membership provides eligible delivery benefits for a period of 12 months from the date the Membership begins.

The current Membership price and benefits are shown on the Tree2mydoor Membership page before purchase.

Current Membership term

Tree2mydoor Membership currently lasts for 12 months.

It does not currently renew automatically. At the end of the 12-month term, the Membership expires unless a new Membership is purchased.

Membership delivery benefits

Membership delivery benefits apply only to eligible orders, delivery services and destinations.

Eligible services to England, Wales and lowland Scotland may qualify for free delivery. Some remote destinations may instead qualify for reduced delivery charges.

Current delivery prices and restrictions are shown on our Delivery Costs page and at checkout.

Cancelling a new Membership

If you purchase Membership online, you may cancel it during the statutory cancellation period that applies to the contract.

For the current Membership service, this will normally be 14 days from the date the Membership contract is made, subject to the applicable consumer cancellation rules.

If you ask us to begin providing Membership benefits during the cancellation period and use those benefits before cancelling, we may be entitled to deduct or charge a proportionate amount for the service already provided where the law allows us to do so.

After the applicable statutory cancellation period has expired, the Membership fee is non-refundable unless a refund is otherwise required by law.

To request cancellation, contact Customer Care using the details on our Contact Information page.

Individual orders placed using Membership

Cancelling an individual Tree2mydoor order does not automatically cancel the customer's Membership.

The cancellation and refund rights for individual orders are explained in our Returns and Refund Policy.

Future automatic renewal

Tree2mydoor Membership does not currently renew automatically.

If automatic renewal is introduced in the future, customers will be given clear information about renewal, price, cancellation and any applicable cooling-off rights before entering an auto-renewing Membership.

The terms in force at that time will apply to any auto-renewing Membership.

Pre-orders

Some products may occasionally be offered for pre-order before they are ready for dispatch.

Tree2mydoor pre-orders are paid in full when the order is placed.

Where possible, the expected availability or delivery timing will be shown on the product page or during checkout.

Living products are affected by growing conditions, seasons and nursery availability, so an estimated availability date may sometimes change.

If there is a significant delay or change to the expected availability of a pre-order, we will contact you and explain the available options.

Cancelling a pre-order

If a pre-order has not yet entered preparation, personalisation or dispatch, please contact us as soon as possible if you wish to cancel it.

Cancellation rights after preparation or dispatch depend on the type of product ordered.

For full details, see our Returns and Refund Policy.

Purchase options we do not currently offer

Tree2mydoor does not currently offer a try-before-you-buy service or a recurring product delivery subscription.

Contact us

If you have a question about Membership, a pre-order or another purchase option, email care@tree2mydoor.com or see our Contact Information.