MyTree™ Warranty Terms
Most living gifts from Tree2mydoor are protected by our MyTree™ Warranty, which is a promise of quality, care and support. This page explains what the recipient can expect from us, what’s included, and how they should activate and use the warranty.
What does the MyTree™ Warranty include?
1. A quality guarantee
We stand by the health and quality of every tree and plant we send. If the gift shows signs of poor health or pests that were present at the time of delivery, we’ll replace it – no fuss.*
*Issues that arise well after delivery, such as pests introduced from the environment (e.g. greenfly appearing in summer months or lack of water during a dry spell), are not covered by the guarantee. But don’t worry: if the recipient is ever unsure, they should just get in touch right away. We’re happy to help assess the issue and guide them on the next steps.
2. Support and guidance
Once activated, the recipient will receive monthly care tips tailored to their gift for 12 months. Our friendly team is also available by phone or email to help with care advice, troubleshooting and peace of mind.
3. The MyTree™ Warranty features:
- Health cover for the warranty period*: for eligible replacements
- 12 months of care emails: seasonal tips to support their tree or plant
- Direct support: via phone and email for any concerns or questions.
*The warranty period differs according to the product type. The length of the warranty period is printed on the paperwork that comes with the gift.
How to activate the warranty:
- The recipient (or the gift purchaser on their behalf) must register within 5 days of receiving the gift at tree2mydoor.com/mytree
- They will need the order number and delivery date to register
- Activation unlocks support, replacement cover and care communications.
What’s expected for warranty validity?
To stay covered, the tree or plant must be cared for appropriately using the guidance we provide. This includes correct placement, watering and seasonal care. Our team is always happy to advise if anything is unclear.
Warranty may be void if:
- The plant is kept in an unsuitable location (e.g. an outdoor tree kept indoors)
- Our care instructions are not followed (light, watering, soil etc.)
- The plant is damaged by pets, wildlife, accidents or extreme weather
- The warranty is not activated within 5 days of delivery.
What happens if a warranty claim is made?
If your recipient notices a problem with their tree or plant, they should contact our care team as soon as possible. We’ll usually request:
- A brief description of the issue
- Photos of the tree or plant, including the base, leaves and any affected areas
- The MyTree™ registration details (order number or email address used).
Once we’ve reviewed the details, we’ll offer tailored advice to try and remedy the issue. If we confirm the plant cannot recover due to health or quality reasons covered by the warranty, we will:
- Arrange a replacement tree or plant of the same or similar variety
- Cover the cost of redelivery
- Update care guidance if the environment or placement needs adjustment.
We aim to make the process fast, fair and friendly. Our goal is to restore the joy of your gift and help the recipient grow something truly special.
Still have questions?
We’re here to help. If you or the recipient need advice or support at any stage, please don’t hesitate to get in touch: