Supporting Your Loved One with MyTree™

Because every living gift deserves care ...and so does the person who receives it.

When you send a tree or plant from Tree2mydoor, you’re giving more than a present. You’re giving something living that can grow with the memory, relationship or moment it was chosen to mark.

That’s why eligible living gifts are supported by MyTree™ — our free recipient care service designed to help your loved one feel confident, supported and connected to their gift long after delivery day.

You choose the living gift. We help them care for it.

What is MyTree™?

MyTree™ is personalised recipient care. Once their gift arrives, your recipient can activate MyTree™ and receive practical care guidance tailored to their tree or plant.

Whether they are an experienced gardener or looking after their very first living gift, MyTree™ is there to make caring for it feel simple and reassuring.

• 12 months of tailored care guidance to help them understand what their gift needs throughout the year
• Seasonal reminders and practical advice covering areas such as watering, placement and general care
• Direct support from our Customer Care team if they are ever worried or unsure
• Additional MyTree™ Warranty protection for eligible health problems during the applicable warranty period

MyTree™ gives the recipient somewhere to turn if they have questions, helping your thoughtful gift continue to grow with confidence.

The gift doesn’t end on delivery day

A living gift creates a special moment when it arrives, but its meaning can continue for years.

MyTree™ helps us stay alongside the recipient after delivery, providing useful guidance as their tree or plant responds to the changing seasons.

It means you can give a living gift knowing that your loved one does not have to work everything out alone.

How MyTree™ works

1. You choose their living gift and add your personal message.
2. We carefully prepare and deliver it to your recipient.
3. Your recipient activates MyTree™ within 5 days of delivery using the order details supplied with their gift.
4. We provide tailored care guidance for the next 12 months to help them look after their tree or plant.
5. If they are ever concerned about their gift, they can contact us and our team will help assess the problem and suggest the next steps.

If needed, the purchaser can also activate MyTree™ on the recipient’s behalf.

What if they don’t know anything about plants?

That’s exactly what MyTree™ is for.

Your recipient does not need to be an experienced gardener. Our guidance is written to be clear, practical and easy to follow, helping them understand what their particular tree or plant needs without making care feel complicated.

And if they are ever unsure, they can simply get in touch with our team for advice.

A thoughtful gift with lasting meaning

At Tree2mydoor, we believe care should continue beyond the moment a gift is delivered.

MyTree™ helps the recipient build confidence as they care for something living, while helping your gift become part of their home, garden and story over time.

It is one of the ways we make living gifts feel different: thoughtful when they are chosen, carefully delivered, and supported as they grow.

Learn more about MyTree™ or browse our living gifts.

Frequently Asked Questions

What if my loved one isn’t a gardener?

No experience is needed. MyTree™ provides clear care guidance tailored to the recipient’s tree or plant, together with access to our Customer Care team if they need extra help.

Does the recipient have to activate MyTree™ themselves?

Usually, the gift recipient activates MyTree™ because they will be caring for the tree or plant. If needed, the purchaser can register the gift on their behalf.

MyTree™ should be activated within 5 days of delivery to qualify for the additional warranty benefits.

What happens if their tree or plant isn’t doing well?

Ask them to contact us as soon as they notice something does not seem right. We can help assess the problem and provide practical advice to support recovery.

If the issue is covered by the MyTree™ Warranty and a replacement is appropriate, we will arrange this in accordance with our MyTree™ Warranty Terms.

What does the MyTree™ Warranty cover?

The warranty provides additional protection for eligible trees and plants during their applicable warranty period, subject to registration and reasonable care.

Full details of what is covered, what is not covered and how claims are assessed are available in our MyTree™ Warranty Terms.

How often will they hear from Tree2mydoor?

MyTree™ provides care communications throughout the first 12 months, designed to help the recipient understand what their gift needs as the seasons change.

MyTree™ care communications are intended to support the recipient with their living gift. Any separate marketing preferences are managed independently.

What if they move house?

MyTree™ support is not tied to the original delivery address. The recipient can continue receiving care guidance and contact us if they need advice about caring for their gift in its new surroundings.

Does MyTree™ affect my legal rights?

No. MyTree™ is an additional Tree2mydoor service and warranty. It does not replace or reduce any statutory rights that may apply if a product is faulty, damaged or otherwise does not meet the standards required by law.

Still have questions? Visit our contact page or email care@tree2mydoor.com.