Frequently Asked Questions
Where do you deliver to?
Tree2mydoor currently deliver to addresses in the UK, including Northern Ireland and Highlands and Islands and the Republic of Ireland. Unfortunately, we cannot deliver products outside of the UK and ROI.
How are orders packaged?
Every Tree2mydoor tree gift is packed into patented and design protected cardboard boxes. Tree2mydoor tree gift boxes are designed to make the gift experience really special. Greetings cards are inserted into the wall of our boxes which means we don’t need to use excessive packaging.
When will my order be delivered?
When you place an order with Tree2mydoor you will be asked to select a target delivery date. If you opted for a Premium delivery service and you order is going to mainland UK you can expect it to be delivered on your target delivery date. We aim to get all Standard delivery orders despatched from our nursery one or two working days before your target delivery date, your order will normally be delivered one day before or on the target delivery date that you selected although we can't promise this. You can track the progress of your order in the Mytree section of the Tree2mydoor website. Occasionally items may arrive after the target delivery date due to reasons beyond our control such as weather or transit problems.
We despatch orders between Monday and Thursday each week. We don’t usually despatch orders on Fridays because living plants can end up being stored in sorting offices over the weekend. It is possible for us to arrange a dispatch on a Friday for a Saturday morning delivery, additional costs will apply.
Can I change my order?
Yes, you can change your order providing that our team has not despatched the goods from our nursery. To change your order, please first make sure that it has not been despatched. If your order has not been despatched, please contact Tree2mydoor by calling or e-mailing customer services.
Where is my order?
You can track your order by logging into the MyTree section of the Tree2mydoor website. Once logged in, you can find out when your order was processed, despatched and received. Help and advice is always available from the Tree2mydoor Customer Care team. Drop them an e-mail or give them a call if you can’t find the information you need from Mytree.
Has my order been received?
You can track your order by logging into the MyTree section of the Tree2mydoor website. Once logged in, you can find out when your order has been received. Help and advice is always available from the Tree2mydoor Customer Care team. Drop them an e-mail or give them a call if you can't find the information you need from Mytree.
What is your returns policy?
If an order is cancelled either wholly or partially, prior to the goods leaving our nurseries you are guaranteed a full refund. You may cancel an order after it has been despatched if you return the goods in the unopened and undamaged packaging within 7 working days of your receipt of the goods. You must return a cancelled order at your own expense. Please ensure that you obtain proof of postage for any items returned to us. Please note that the right to cancel will not apply if your order contains personalised goods. Please send an e-mail to firstname.lastname@example.org (or use the online form) to get a returns code and returns address from us before sending - we cannot accept returns without a returns code. On cancellation, you acknowledge that the goods are not damaged and that you accept risk on returning the goods. We are unable to refund the P&P on unwanted goods.
What is the difference between Premium Delivery and Standard Delivery?
Premium Delivery is a next day courier service, this means that your order is not dispatched from us until the day before you require it. It also allows us to get the order to you on the exact date you require and we are able to track it from dispatch until delivery. Standard Delivery is First Class Royal Mail, this service can take from 2-5 working days, we only recommend this service if the delivery date is flexible.
Why am I only able to select Premium delivery when placing my order?
We are only able to send small native tree saplings, wildflower seed gifts and gift vouchers by Standard delivery, this is because the dimensions of the boxes on all other products exceed the Royal Mail First Class size guidelines.