Shopping with us
Product guides
Guarantees
Prices
Safe shopping
Product guides
We have a strong focus on supplying information about products through the tree2mydoor.com website. Each living product sold by Tree2mydoor comes with printed information about how to care for them. Additional and evolving information is also available from the tree2mydoor.com website and through customer forums.
Seasonality
We specialise in supplying live plants, trees and seed. Every natural product that we supply is unique and different and can be affected by the seasons. For example, native deciduous trees will have no leaves during Winter months and as a result they will appear very different to deciduous trees in the Summer months when the trees are in full leaf.
Citrus and ornamental tree species are evergreen with most citrus trees bearing a bountiful crop of fruit up to 4 times each year. Citrus trees can suffer leaf drop which indicates stress, this isn't a serious problem and can be easily resolved.
The catalogue photographs presented on tree2mydoor.com for every tree, represent actual tree2mydoor tree gifts. Catalogue photography for tree gifts on tree2mydoor.com show an example of each species between July and September when deciduous species are in full leaf. Sizes of all trees do vary.
Guarantees
We guarantee the high quality of our products when they are sent out from our nurseries. If for any reason you are not satisfied with the quality of a Tree2mydoor product, please contact customer services within 7 days of receipt of goods to tell us why.
The customer service team will look into each case individually and will work towards a satisfactory resolution in each instance.
Helpline - If you need extra help or advice with choosing products or looking after trees or plants purchased through tree2mydoor please contact us and we will do our best to give sound advice via our telephone helpline. 0161 870 6368
Prices
All our prices include VAT but exclude delivery charges. GB Mainland delivery is charged at £9. Consumer GB Mainland orders over the value of £99 are currently free. Delivery surcharge applies to larger sized boxes over 1m going to Highlands and Islands postcode areas.
Prices for delivery in the Channel Islands, Scottish Islands and The Highlands will vary. Please contact our customer service line for detailed pricing information.
The prices of our products do vary according to the stock available at particular times throughout the year. From time to time, you may find a lower price of a Tree2mydoor product through a special offer on tree2mydoor.com or through a partner organisation. The total price that you pay for each order is displayed at the left hand side of the check out page.
Safe shopping
Tree2mydoor.com is a secure website.
We ensure that the information that you provide to Tree2mydoor is handled and stored securely. tree2mydoor.com maintains the highest levels of security to protect our customers. Our website uses high level SSL encryption technology to provide advanced security for online transactions.
You can tell if a page on the tree2mydoor.com is secure as ‘https’ will replace the ‘http’ at the front of tree2mydoor.com in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.