E-Commerce Retail Degree Apprentice

Tree2mydoor Ltd - Manchester

4 Year Apprenticeship for BA (Hons) Chartered Management

We have a job vacancy for an E-Commerce Retail Degree Apprentice based at our office in Manchester. A varied position that combines website content management, customer service, order processing, inventory management and social media. This would be an ideal position for an experienced retailer with a strong eye for detail and a lovely personality who wants to study for a degree and move from high street retail into e-commerce.

Profile

Currently working in retail? Looking to develop your career and considering going to University to get a degree?

We have a great opportunity for a bright spark with real work retail experience to join our small team at Tree2mydoor. If you currently work in retail in a junior management role and are interested in getting a degree whilst developing your career in the retail sector with a focus on ecommerce, this could be a brilliant opportunity for you.

We are offering a 4 year apprenticeship studying for a BA (Hons) Business Management degree at Manchester Metropolitan University. It will be a full time position at Tree2mydoor with one day per week studying at Manchester Metropolitan University during the academic year. By the end of 4 years you will have progressed your career in an award winning creative gift company, be a university graduate with a BA honours degree and will have no university debts.

Perfect for someone looking to have a hands on role that covers retail operations, product management, order processing, customer service and social media management.

To be successful in the role, you will need to be a self starter with a positive approach. You will be forward thinking, confident and organised with good communication skills both verbal and written. You are looking to join a successful growing gift company in a dynamic and fast growing retail niche. For the individual with the right combination of retail experience and positive personality, this is a very rewarding and important role in a growing professional company. Performance bonus available after initial 3 months.

Your Role

This varied role will be to support the day-to-day operations by managing and developing the retail business. Your role will be to; manage product listings, on-site merchandising and promotions, managing in-bound sales calls, e-mails, instant chat and customer questions as well as to contribute to social media and website updates. Contact customers, couriers and suppliers by telephone / email to secure orders and provide relevant support and guidance (online and offline).

You will assist in order processing and completing any the necessary paperwork and updating spreadsheets on behalf of the management.

You will also assist in all aspects of administration within the business to improve efficiency, including the updating and management of processes, procedures and systems.

As with all retail roles, this is a fast paced dynamic environment, so it is important to be organised and motivated with a focus on growing the business.

This is a real opportunity for you to develop a great career in an evolving North West based E-commerce Gift Company operating in the horticultural sector.

Key Skills

  • Capable of managing own time and workload effectively in a retail environment

  • Confident and customer focused with good communication skills

  • Excellent organisation skills, ability to manage several tasks simultaneously

  • Confident to take the lead to work on own initiative or as a part of a team

  • Excellent attention to detail

  • PC or Mac Literate

  • Good understanding of geographical locations in UK and Ireland

  • Strong admin skills

Key Responsibilities

  • Maintaining the administration of the ecommerce website and associated office processes and procedures

  • Assisting with sales documentation i.e. processing orders, raising sales invoices and purchase orders.

  • To organise incoming post and manage outgoing post

  • Data entry and database record management in both CRM and email database

  • Work closely with the company director, providing valuable research information

  • Understanding clients business enabling the research undertaken to match client's target audience

  • Generally supporting the smooth running of the office environment

  • Product merchandising to improve sales.

  • Contributing towards social media including blog posts, Twitter, Instagram and Facebook

Qualifications

  • Minimum GCSE in Maths and English

  • PC Literate (spreadsheets, CRM, stock management, retail systems, social media)

Knowledge and experience

  • Experience of using Magento websites and Linnworks order processing (preferred)

  • A minimum of 3 years retail experience (preferred)

  • Currently working in a medium to senior retail position.

  • Experience of buying, merchandising and performing stock takes

  • Knowledge of gardening, trees and plants (preferred but not essential)

Job Type: Full-time (4 days per week in office, one day a week in lectures)

  • Salary: Competitive based on experience. Annual performance review with bonus.

  • Job Type: 4 Year Apprenticeship

  • Hours: 34 hours per week

  • Location: Manchester office - M40 5BP

  • Apprenticeship Start date: September 2017 (earlier start date is negotiable)

How to Apply:

Please email CV's to jobs@tree2mydoor.com

More information:

Tree2mydoor:

MMU: